Find answers about delivery, returns, sizing and care. Can't find what you need? Email support@orbitmuse.shop and we'll reply within 1–2 business days.
Orders & Shipping
Where do you deliver?
We currently deliver to UK addresses and the European Union destinations available at checkout.
How much is delivery?
UK Standard is £4.99, free on orders over £50, with delivery estimated at 3–5 business days. UK Express is £6.99 with delivery estimated at 1–2 business days. EU Standard is £14.99 with delivery estimated at 3–5 business days. Business days exclude weekends and UK bank holidays.
Can I change my delivery address?
Email support@orbitmuse.shop with your order number as soon as possible. We cannot guarantee changes after an order has been dispatched.
What if my order is late, lost or damaged?
Email support@orbitmuse.shop with your order number so we can investigate. Your statutory rights, including your rights where delivery is late, are not affected.
Returns & Refunds
Can I cancel or return my order?
Yes. You can cancel within 14 days of receiving your order and return it within a further 14 days. Faulty items benefit from your statutory 30-day right to a refund, repair or replacement.
How do I start a return?
Email support@orbitmuse.shop with your order number within 14 days of receiving your order.
When will I get my refund?
We will refund within 14 days of receiving your returned items, or sooner where required by law.
Are opened sets returnable?
Please see our Return and Refund Policy for the exact conditions. We do not treat all press-on sets as automatically non-returnable hygiene products.
Sizing
How do I choose between XS, S and M?
Measure the widest part of each natural nail and compare with our Size Guide. If you fall between sizes, choose the larger fit.
What if my two hands measure differently?
Choose the size that fits the majority of your nails; if you are between sizes, choose the larger for comfort.
Do you offer other sizes or custom sizing?
At present, sets are available in XS, S and M only. We do not offer L or custom sizing.
Care
What comes with each set?
Each size-specific set includes 10 press-on nails, liquid nail glue, adhesive tabs, a nail file, wooden cuticle stick and alcohol wipe.
How long will my set last?
Wear and hold vary with application, activity and natural nail condition. We do not promise a specific number of wears.
Can I reuse my set?
Yes. With careful removal and storage, your set can be worn again. Do not reuse a nail that is cracked, sharp-edged or damaged.
Are the products safe?
Follow every warning on the adhesive and product packaging. Keep the set and adhesives out of the reach of children and stop use if irritation occurs.